Refund policy

At Cleara.shop, we believe that a comfortable home begins with thoughtful details. Our bedside mats and bathroom absorbent floor mats are designed to bring warmth, cleanliness, and convenience into everyday living spaces. We are committed to providing products that help customers create safer, more comfortable, and more organized homes.

We understand that online shopping may sometimes involve questions regarding product size, texture, color, absorbency, or compatibility with your living space. This Return and Refund Policy explains the conditions and procedures for returns, replacements, exchanges, and refunds for purchases made through:

Website: https://www.cleara.shop/

Our goal is to provide a fair and transparent shopping experience while protecting both customer satisfaction and product quality.

Business Information

Purpose Global Village
1317 S Diamond Bar Blvd Unit 4755
Diamond Bar, CA 91765
United States

Contact Person: TYRIELLE MARIE BERRY
Email: [email protected]

California requires businesses that maintain limited refund or exchange policies to clearly disclose their policies to consumers. Online sellers must also provide return and refund information before accepting payment for online transactions.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following requirements:

  • The item must be unused or only inspected;
  • The product must remain in original condition;
  • The product must not have stains, odors, damage, or signs of use;
  • Original packaging should be included whenever possible;
  • All accessories and included materials must be returned;
  • Proof of purchase must be provided.

Because floor mats are household products that come into direct contact with living environments, returned products must remain clean and suitable for resale.

2. Product-Specific Return Conditions

Cleara.shop specializes in:

  • Bedside mats;
  • Bathroom absorbent mats;
  • Household comfort accessories;
  • Related home improvement products.

Before purchasing, customers should carefully review:

  • Product dimensions;
  • Material information;
  • Color selection;
  • Absorbency features;
  • Intended placement area.

Returns may not be accepted if products show:

  • Water stains;
  • Dirt or debris;
  • Pet hair;
  • Odors;
  • Washing damage;
  • Excessive use;
  • Missing packaging;
  • Alterations or modifications.

For bathroom mats especially, customers should inspect the product immediately after delivery before placing it in a wet environment.

3. Damaged or Defective Products

We understand that products may occasionally experience problems during manufacturing, packaging, or transportation.

If your order arrives:

  • Damaged;
  • Defective;
  • Incorrect;
  • Missing components;
  • Different from what was ordered;

please contact us promptly.

Please provide:

  • Order number;
  • Customer name;
  • Description of the problem;
  • Photos of the product;
  • Photos of packaging if available.

After review, Cleara.shop may provide:

  • Replacement products;
  • Refunds;
  • Store credit;
  • Another appropriate resolution.

4. Incorrect Orders

If you receive an incorrect product, please contact us as soon as possible.

Examples include:

  • Wrong product type;
  • Incorrect quantity;
  • Wrong size or color;
  • Missing item.

We will review your order information and assist with correction.

5. Change-of-Mind Returns

Customers may request a return because:

  • The product does not match their décor;
  • The size is not suitable;
  • They changed their home improvement plans;
  • They selected another style.

These returns may be accepted if the product remains unused and satisfies all return requirements.

Return shipping costs for non-defective preference-based returns may be the responsibility of the customer.

6. Return Authorization Process

Customers must contact Cleara.shop before returning merchandise.

Return requests should be sent to:

Email: [email protected]

Please include:

  • Order number;
  • Product name;
  • Reason for return;
  • Supporting photos if necessary.

Customers should wait for return instructions before shipping products.

7. Return Address

Approved returns should be sent to:

Purpose Global Village
1317 S Diamond Bar Blvd Unit 4755
Diamond Bar, CA 91765
United States

8. Refund Processing

Once returned merchandise has been received and inspected, approved refunds will be processed.

Refunds will generally be issued to the original payment method.

The processing time may depend on:

  • Payment providers;
  • Banking institutions;
  • Credit card companies;
  • Financial processing schedules.

9. Shipping Fee Refunds

Original shipping charges are generally non-refundable unless:

  • The wrong product was shipped;
  • The item arrived defective;
  • The issue resulted from an error by Cleara.shop.

10. Order Cancellation

Customers may request cancellation shortly after placing an order.

Cancellation cannot always be guaranteed after:

  • Payment confirmation;
  • Order processing;
  • Packaging;
  • Shipment preparation.

If cancellation is unavailable, customers may request a return after delivery.

11. Policy Updates

Cleara.shop reserves the right to update this Return and Refund Policy when necessary due to:

  • Business changes;
  • Product updates;
  • Customer service improvements;
  • Legal requirements.

The latest published version will apply to future purchases.